Last Updated: 24/07/2024

At SWG FIT, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, our Returns and Refund Policy outlines the process for returns, exchanges, or refunds.

1. Eligibility for Returns & Refunds

  • Timeframe: Items must be returned within [7 days] of the delivery date.

  • Condition: Products must be unworn, unwashed, undamaged, and in their original packaging with tags attached.

  • Proof of Purchase: A valid order number or receipt is required.

Non-Returnable Items:

  • Final sale items (clearly marked as “Final Sale” on the product page).

  • Products damaged due to misuse or wear.

  • Items without original tags or packaging.

2. How to Initiate a Return

  1. Contact Us: Email [[email protected]] within [7 days] of delivery to request a return authorization (RA) number.

  2. Ship Your Item:

    • Include the RA number on the return package.

    • Securely package the item to prevent damage during transit.

    • Ship to:
      [Insert Return Address]

Return Shipping Costs:

  • Customers are responsible for return shipping fees unless the return is due to a defective/wrong item.

  • We recommend using a tracked shipping service. SWG FIT is not liable for lost return packages.

3. Refund Process

  • Timing: Refunds are processed within [5–10 business days] of receiving your return.

  • Method: Refunds are issued to the original payment method. Shipping fees are non-refundable unless the return is our error.

  • Store Credit: Optionally, request store credit for faster processing.

4. Exchanges

  • Exchanges are subject to product availability. Contact [[email protected]] to confirm stock before returning your item.

  • If the desired item is unavailable, we will issue a refund or store credit.

5. Damaged, Defective, or Incorrect Items

  • Contact us within [7 days] of delivery. Provide photos/video of the issue.

  • We’ll cover return shipping costs and offer a free replacement or full refund.

6. International Returns

  • International customers are responsible for return shipping costs and customs fees.

  • Refunds exclude original shipping charges and import taxes.

7. Final Sale Items

  • Items marked “Final Sale” cannot be returned, exchanged, or refunded.

8. Contact Us

For questions or assistance: